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BrightLife Direct

<p>Sometimes your order will be shipped in two different packages. This happens when we send the items we have available in our warehouse and then have the manufacturer send the remaining item(s) to you directly. You should receive two separate tracking notifications for those separate packages.</p><p>If the order wasn&#x2019;t shipped in separate packages and you still only received a partial order, contact our customer service department to resolve the issue. They will work to get you the remaining items!</p>

Sometimes your order will be shipped in two different packages. This happens when we send the items we have available in our warehouse and then have the manufacturer send the remaining item(s) to you directly. You should receive two separate tracking

I ordered multiple items but only received some items. What should I do?

I Need Help With My Order!

Order Issues/Delays

Why was my card declined?

My account shows I was charged twice. What do I need to do in order to get my additional payment back?

Payment Issues

I paid for my order but never received an order confirmation. What should I do?

It’s been days since I paid for my order but I still haven’t received any tracking information. What should I do?

What should I do if I have not received my order and it's been longer than the estimated 3-8 business days?

What is your return policy?

What if I am outside of your return window? Can I still return it if the item(s) haven’t been opened?

Can I return item(s) that have been opened or used?

What if I am within the 30 days for a refund or 90 days for an exchange/store credit but don’t have the original box. Can I still return my order?

Is there a fee for returning my order?

What if I receive damaged or defective item(s)?

What if I make a return on a purchase made through installments with Shop Pay?

How do I complete a return/exchange and what should I expect?

Returns/Exchanges

I Need to Update My Address, is it Too Late?

What if I Selected the Wrong Product and Need to Make Changes to My Order?

What If I Need to Cancel My Order? How Can I do That?

Modifications

How Much Do You Charge for Shipping?

Do You Offer Expedited Shipping?

Do You Offer Refunds for Expedited Shipping if The Delivery is Delayed?

Shipping

Will Insurance Cover My Order?

Insurance

How Do I Use My Reward Points?

How Do I log in to My Account?

How Do I Use A Discount Code/Gift Card?

Profile, Rewards, & Discounts

Am I able to set up and make installment payments for my order?

What type of payment methods does your company take?

Payment Questions

I Have Questions Before I Place An Order!

What is the Difference Between Opaque Vs. Sheer Stockings?

I Usually Wear a Size Small in Regular Socks. Would My Size Be The Same With These Stockings?

How Do I Know if The Stockings Are Unisex?

Can I Wash and Dry My Compression Garments Like I Do With My Regular Clothes?

What if I Can't Find A Stocking That Has My Size? Do You Offer Flat Knit/Custom Fit Garments?

I Want a Color That Matches My Skin Tone. Which Would Be The Best Option?

Does Any of Your Brands Offer a Warranty Outside of Your Normal Return Policy?

What if I am Having Issues With My Stockings Sliding or Falling Down? Does This Mean I Need a Stocking With a Silicone Top Band?

I Have a Question About a Product!

I ordered multiple items but only received some items. What should I do?Updated 5 months ago