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BrightLife Direct

<p>Confirm that you have provided us with the correct email address as all of our tracking notifications are sent via email. Once you have confirmed the correct email address has been provided, it&#x2019;s possible your order has been delayed by the carrier or the manufacturer.</p><ul><li>Manufacturer Delays<ul><li>This happens whenever the item(s) are on backorder. You can contact our customer service team to confirm when the estimated time of arrival is for those items.</li></ul></li><li>Shipping Carrier Delays<ul><li>This happens whenever the mail carrier experiences delays. Unfortunately, we do not have any control over the package once it&apos;s been handed off to one of the carriers, but the delay should be resolved within a few business days.</li></ul></li></ul>

Confirm that you have provided us with the correct email address as all of our tracking notifications are sent via email. Once you have confirmed the correct email address has been provided, it’s possible your order has been delayed by the carrier or

It’s been days since I paid for my order but I still haven’t received any tracking information. What should I do?

I Need Help With My Order!

Order Issues/Delays

Why was my card declined?

My account shows I was charged twice. What do I need to do in order to get my additional payment back?

Payment Issues

I paid for my order but never received an order confirmation. What should I do?

I ordered multiple items but only received some items. What should I do?

What should I do if I have not received my order and it's been longer than the estimated 3-8 business days?

What is your return policy?

What if I am outside of your return window? Can I still return it if the item(s) haven’t been opened?

Can I return item(s) that have been opened or used?

What if I am within the 30 days for a refund or 90 days for an exchange/store credit but don’t have the original box. Can I still return my order?

Is there a fee for returning my order?

What if I receive damaged or defective item(s)?

What if I make a return on a purchase made through installments with Shop Pay?

How do I complete a return/exchange and what should I expect?

Returns/Exchanges

I Need to Update My Address, is it Too Late?

What if I Selected the Wrong Product and Need to Make Changes to My Order?

What If I Need to Cancel My Order? How Can I do That?

Modifications

How Much Do You Charge for Shipping?

Do You Offer Expedited Shipping?

Do You Offer Refunds for Expedited Shipping if The Delivery is Delayed?

Shipping

Will Insurance Cover My Order?

Insurance

How Do I Use My Reward Points?

How Do I log in to My Account?

How Do I Use A Discount Code/Gift Card?

Profile, Rewards, & Discounts

Am I able to set up and make installment payments for my order?

What type of payment methods does your company take?

Payment Questions

I Have Questions Before I Place An Order!

What is the Difference Between Opaque Vs. Sheer Stockings?

I Usually Wear a Size Small in Regular Socks. Would My Size Be The Same With These Stockings?

How Do I Know if The Stockings Are Unisex?

Can I Wash and Dry My Compression Garments Like I Do With My Regular Clothes?

What if I Can't Find A Stocking That Has My Size? Do You Offer Flat Knit/Custom Fit Garments?

I Want a Color That Matches My Skin Tone. Which Would Be The Best Option?

Does Any of Your Brands Offer a Warranty Outside of Your Normal Return Policy?

What if I am Having Issues With My Stockings Sliding or Falling Down? Does This Mean I Need a Stocking With a Silicone Top Band?

I Have a Question About a Product!

It’s been days since I paid for my order but I still haven’t received any tracking information. What should I do?Updated 5 months ago